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Return Policy

If you are not satisfied with WinMPG Video convert(Direct-Soft Inc.), contact us within 30 days of your purchase to receive a refund. Refunds requested more than 30 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.

For returns, visit the customer service web page:
(Please provide us your full name, address, telephone number, product name, order number, and serial registration code.)

Any software purchased on CDs must be unopened and returned within 30 days of purchase. CDs must be received and processed before a refund will be issued.

Upon receiving your refund you must uninstall or stop using any software products for which you no longer posses a valid, purchased license.

If you have any question, please email us: support@winmpg.com

Free refund within 30 days!




Q: How to input my registration code?

A: Please right click in WinMPG Video Convert, select "Register...", and input your registration information.

Q: How to convert QuickTime MOV to AVI ?

A: Please press "All to AVI" button to convert QuickTime MOV MP4 to AVI. You need install QuickTime 6.0 or later to support this.


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Email: support@winmpg.com