Prepaid Flight Protection with Skycop Care

Frequently Asked Questions

• I had to purchase a ticket from another airline to reach my destination. Can I claim compensation for additional costs?

  Any additional expenses related to the delay and outlined in the Regulation – hotels, meals, drinks within reasonable limits (so no champagne or caviar) – must be refunded by the airline based on the sales receipts. However, each airline has a different way of dealing with it.

• I bought my ticket not directly from the airline, but through an agent. Can I still file a compensation claim?

  Regardless of where or how you purchased your ticket if you were going to travel/travelled on that flight and have a ticket with your name on it – you can claim compensation.

  When a disruption is considered claimable, the airlines are regarded as being responsible for the flight disruption and claims are submitted to them.

• I’ve already received compensation from the airline in the form of gift certificates, cash and/or ancillary services. Can I file an additional claim?

  Yes. Usually the value of compensations proposed by airlines is less than what you are entitled to under Regulation (EC) No. 261/2004. Even if you have already received a gift coupon, discount for travel, or an amount of money proposed by the airline, etc., you still may be entitled to further compensation under Regulation (EC) No. 261/2004, but it can be reduced, depending on the value of the compensation you have already received.

  If you accepted any form of compensation from the airline, please notify us as accurately as possible about it, including information about any documents you were asked to sign when accepting the compensation.

• How much compensation can I expect for a delayed or cancelled flight?

  Depending on the distance you were planning to travel, you can expect compensation ranging from €250 to €600.