Refund policy

ORDER PROCESSING + HANDLING TIME

Please allow 24 hours during business days (M-F) for order processing and packing.  Wash Safe’s Warehouse Shipping Schedule is below. 

WAREHOUSE OPERATIONS:

Monday - Friday : Shipping - Place your order by Monday 1:00 pm EST. Orders received by 1PM will ship out that business day. Orders received after 1:00 pm EST will ship the following business day.

Saturday: Not Shipping - Weekend orders will ship on Monday

Sunday: Not Shipping - Weekend orders will ship on Monday

FREE GROUND SHIPPING OPTIONS

FREE Shipping Options to United States and Territories on select products.

Transit time: Please allow 3-6 Business Days for UPS Standard Ground Shipping. A map is provided below for you to estimate the ETA of your parcel following order processing and handling times.

Select products include:

  1. Roof Wash:  All sizes! 3,10 & 40 LB
  2. Cedar Wash: All sizes! 3,10 & 40 LB
  3. Deck Wash: All sizes! 3,10 & 40 LB
  4. Tile Roof Wash Wash: All sizes! 3,10 & 40 LB
  5. Spray & Clean Composite Deck Cleaner: 1 Gallon + Case

Additional items added to your cart that are not listed above will not qualify for FREE Ground Shipping. You will only pay the shipping amount attributed to the items added to that order according to item weight and your destination. This amount is automatically calculated at checkout in accordance with current UPS rates. Ground is not available to post office boxes, APO/FPO addresses, or on certain items noted on the web site or in the catalog and excludes personalized, oversized, or altered items which may require additional handling.

GROUND SHIPPING OPTIONS

Ground Shipping Options to United States and select Territories 

Transit time: Please allow 3-6 Business Days for UPS Standard Ground Shipping. . A map is provided below for you to estimate the ETA of your parcel following order processing and handling times.

Ground Shipping rates are automatically calculated at checkout in accordance with current UPS rates. Ground is not available to post office boxes, APO/FPO addresses, or on certain items noted on the web site or in the catalog and excludes personalized, oversized, or altered items which may require additional handling.

RETURN POLICIES

We offer a 100% money back guarantee on our 3lb products and our 32oz products cleaning products. The cost of shipping is non-refundable. Retail customers must return unopened Wash Safe products back to our address below. Once the return is processed, a refund will be applied to your order. There are no returns on any other products due to the cost of shipping. If you are concerned with the effectiveness of the product, try a smaller size first.

We do not accept returns on any size container larger than 3 pound, including multiple containers adding up to more than two pounds. There are no returns accepted for the 40lb contractor size buckets, 5 gallon containers or multiple gallon or multiple (more than one) LB bottles. If you are concerned with the effectiveness of the product, try a smaller size or single gallon first.

There are no returns for any of our sealers (deck, composite, and cedar) of any size and on open rolls of zinc roof defense or on rolls of zinc that we deem unsalable.

There no money back guarantees on paints, stains or sealers, although we do stand behind our products, if a product should fail and application procedures were followed by a professional applicator non-performing products will be replaced free of charge.

Do not send open bottles of liquid back to Wash Safe, please e-mail us at info@wash-safe.com or click on the help button below and send us a message regarding your return. We will reply with an RA number.

Equipment warranties or returns: Wash Safe does not accept returns on used equipment, any defective equipment that falls under warranties are to be dealt with the equipment manufacturer. Wash Safe will provide you with the information that you need to make your warranty claim with the manufacturer.

Retail Customers - Please enclose your receipt from your point of purchase in the return packaging.

Wash Safe Industries
139 Queen Anne Rd, Unit 1
Harwich, MA 02645
Please e-mail us at info@wash-safe.com or click on the help button below and send us a message regarding your return. We will reply with an RA number.

REFUND POLICY

Refunds will be made to the original payment method. Refunds accepted within 30 days of purchase only and shipping costs will not be refunded.