Shipping policy

SHIPPING POLICY:

Carriers:

Our carriers include USPS (United States Postal Service) and UPS.

P.O. Box, APO/FPO, Alaska, Hawaii, and Puerto Rico orders will ship via USPS only.  

Payment:

Payment in full is required prior to your order shipping.

Business Days / Holidays:

Orders ship Monday through Friday and must be received by 2:00 pm CST in order to qualify for same day shipping. All others will ship the following business day, EXCLUDING holidays and weekends.    

Transit Times:

Our transit times are based on USPS and UPS posted delivery days. We DO NOT guarantee receipt of your order in the stated number of days due to intermittent carrier issues, inclement weather, or other factors out of our control. Once your package has transferred to the carrier it is no longer within our control.

  • Expedited – guaranteed same day shipping on orders placed Monday thru Friday by 2:00 pm with quickest delivery time estimated   
  • Value Shipping – begins at $6.99 for estimated delivery in 7 to 9 business days
  • Standard Shipping – begins at $7.99 for estimated delivery in 5 to 7 business days
  • Express Shipping – begins at $34.99 for estimated delivery in 1-2 business days
  • Free Shipping for qualified orders – estimated delivery in 7 to 9 business days

UPS carriers may NOT deliver Next Day Air on Saturday if your order ships on Friday. Saturday is only considered a delivery day when priority Saturday service is chosen. This service requires an additional fee. 

If you would like guaranteed Saturday Delivery please contact customer service at info@sterilesolutionsllc.com before 1:30pm CST. 

ORDERS WITH EXPRESS SHIPPING FEES PAID ON FRIDAY AFTER 2PM WILL NOT SHIP UNTIL THE FOLLOWING MONDAY 

Tracking Information:

Please retain your tracking information in order to track your delivery’s progress.

If you do not receive a tracking number within 24 hours of receiving a shipping notification, please contact us as soon as possible. It is the customer’s sole responsibility to retain the tracking information provided at the time of shipping and follow the delivery progress of their package. 

WE DO NOT OFFER REFUNDS ON STOLEN PACKAGES. 

Any disputed delivery MUST be reported within 3 days of the package’s scanned delivery date in order to begin an investigation with the carrier.

RETURNED TO SENDER packages will be refunded minus the shipping fee paid.