Bettys Delivery Information

Delivery Information

Due to the fresh nature of our products and the availability of some items, some delivery dates may be restricted by the items or combination of items in your basket.

Delivery Method	Duration	Price	Weight Limit	Tracked?
Royal Mail Tracked	Mon to Sat*	£4.95	2kg	Yes
Named Day	Mon to Sat	£7.95	30kg	Yes
Named Day (PEAK)	Mon to Sun	£9.95	30kg	Yes

Non UK Mainland Postcodes

Please note, for items being delivered in the Scottish Highlands and Islands some services may not be available. Unfortunately this is due to our couriers charging additional delivery costs for these areas. A non-exclusive list of postcodes that services may experience increased prices, delivery times or restrictions in services can be found here:

AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, AB83, FK17, FK18, FK19, FK20, FK21, FK83, G50, G83, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY72, GY8, GY9, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS83, HS85, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM8, IM86, IM87, IM9, IM99, IV, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, JE1, JE2, JE3, JE4, JE5, KA27, KA28, KA85, KA86, KW, KW0, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA79, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88, PA89, PA90, PA91, PA92, PA93, PA94, PA95, PA96, PA97, PA98, PA99, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH45, PH46, PH47, PH48, PH49, PH50, PH51, PH52, PH53, PH54, PH55, PH56, PH57, PH58, PH59, PH60, PH61, PH62, PH63, PH64, PH65, PH66, PH67, PH68, PH69, PH70, PH71, PH72, PH73, PH74, PH75, PH76, PH77, PH78, PH79, PH80, PH81, PH82, PH83, PH84, PH85, PH86, PH87, PH88, PH89, PH90, PH91, PH92, PH93, PH94, PH95, PH96, PH97, PH98, PH99, TR21, TR22, TR23, TR24, TR25, ZE, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY72, GY8, GY9, GY9, JE1, JE2, JE3, JE4, JE5.

This list may be updated from time to time in order to be in line with our couriers’ service requirements.

Royal Mail Tracked delivery £4.95
This is a trackable service. Please note: Royal Mail deliveries could be subject to delay due to strike action
Your order will be delivered within the date range you choose when you place your order (Monday – Friday).
2kg weight limit.
Please note: Royal Mail deliveries could be subject to delay due to strike action

Named Day delivery £7.95
This is a trackable service. Sent via carbon neutral courier.
Sent via DPD this is a fully tracked service that will require a signature upon delivery. 98% of parcels arrive on delivery date chosen. If you select Monday delivery there is a small chance your parcel will arrive the Saturday before. (Delivery Monday – Saturday 7.00am - 20.30 pm; some couriers may deliver outside these hours). If time is of the essence, you can upgrade to ‘by 12pm’ delivery (not available in Scotland). Premium deliveries via DPD will be attempted twice and then the parcel will be returned to us. If a DPD delivery is refused, the parcel will be automatically returned to Bettys.
30kg weight limit.

Monday deliveries

Please note, as our couriers work with pace to make sure all of our orders reach their destination by your chosen date, some Monday orders are arriving earlier than planned. In selecting a Monday delivery, your order may arrive on the Saturday before.

UK Standard – Highlands and Islands £4.95
This is a trackable service sent via Royal Mail.
Your order will be delivered within the date range you choose when you place your order.
2kg weight limit.

UK Standard over 2kg - Highlands and Islands £12.95
This is a trackable service sent via DPD.
Your order will be delivered within the date range you choose when you place your order.
30kg weight limit.

International Delivery from £12.95

Like many businesses, we’re having to adapt to changes brought about by Britain’s exit from the EU, and as we adapt our processes to fit new rules on overseas trade, we won’t be shipping to European countries or Northern Ireland. We hope to have this fixed as soon as possible.

This is a trackable service sent via DPD.
Your order will be delivered within the date range you choose when you place your order.
30kg weight limit.

We are able to ship selected items to the following destinations:

Rest of the World
Australia
Canada
Hong Kong
Japan
New Zealand
Qatar
Singapore
United Arab Emirates
United States of America

Bettys cannot be held responsible should local customs authorities confiscate any item or charge any import duty. We have indicated where possible of any charges that we are aware of however this is just a guideline as charges can change daily.

Due to custom regulations, we are unable to ship products containing alcohol to the Rest of the World and we are unable to ship any of our products to China.

For more information about overseas deliveries, please call our Customer Service Team on +44 (0)1423 814008 or email heretohelp@bettys.co.uk for further details.

Parcel Weights

Please note, the weights shown on product pages refer to product weights only, and not the packed weight of the parcel item. As such, parcel weights are likely to be more than the combined weight of the items within.

Tracking Your Order

Please check your order confirmation email for the expected delivery date. You will receive an email upon despatch of your order. For your convenience, all our delivery options are trackable and your despatch email will include a tracking link that will allow you to track your order.

If you have missed a delivery attempt please follow the details on the card. If you are still unable to track your order please contact our Customer Service Team, see the Contact Us section of the website for details.

General Delivery Information

Delivery Weights
Online orders cannot exceed 30kg in weight.

P.O. Boxes
Please note that we cannot deliver to P.O. Boxes.

Tax & Duties
In some countries import tax and duties, which are beyond our control, may have to be paid by the recipient on delivery of the parcel.

Incomplete or Inaccurate Addresses
We will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode please check it using the postcode finder or call our Customer Service Team for assistance.

Hospitals, hotels, schools and universities
Often, parcels sent to an office, hotel, hospital, school or university address (rather than an individual’s home) are not delivered directly to the requested recipient by our courier but to a central location, such as a reception desk.
Since the parcel may be received by anyone within the premises, we cannot take responsibility for deliveries to such locations. Once the item has been received, our part in the delivery process is complete and, sadly, we can’t influence the speed at which the parcel makes its way to the intended recipient or, indeed, whether it does so safely. We do try to help locate missing parcels within offices, hotels, hospitals, schools or universities, but the limit of our guarantee concludes with proof of delivery to the central delivery point, not the recipient. As you’ll appreciate, it’s very hard to track things down if they’re lost on these sites.
If you’re intending to send to such an address, please contact them to find out their policies regarding deliveries. Please also source a ward name/number, room number or department to include in the delivery address. You may also wish to advise the recipient to check at the delivery point for their gift once you see it has been signed for.
If sending to a hospital patient, do check that they will still be in hospital when the gift arrives as it is very difficult to locate parcels sent for patients who have subsequently been discharged.

Further Information
If you require any further information on the delivery or returns process please see our Ordering Online – Help – Help page or contact our Customer Service Team on +44 (0)1423 814008 or email heretohelp@bettys.co.uk