How to submit your request?
If your request meets the eligibility criteria outlined above, please contact Disneyland Paris using our dedicated online form and present proof of the better price, with the full package details (screenshot or dated price quote, including the date, length of stay, hotel name, room type, number of Guests and options).
Disneyland Paris experts will check the eligibility of the fare, before processing a refund and applying a €20 Gift Card (per booking) that can be used during your stay. The Gift Card can be redeemed in a boutique or restaurant anywhere in the Disney Parks, any of the boutiques, bars or restaurants operated by Disneyland Paris in Disney Village and the boutiques, bars, restaurants or concierge service in the Disney Hotels.
The Gift Card is valid for 30 days from the day you acquire it from the Hotel. The Gift Card cannot be exchanged for cash, and cannot be credited. If your Gift Card is lost, stolen or damaged, it will not be replaced or refunded. The Gift Card cannot be sold.